Helpdesk Services

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Services Offered by the ITS Helpdesk in All Helpdesk Locations

The ITS Helpdesk provides numerous services to students, faculty, and staff of the University. Below is a list of the most common services offered by the ITS Helpdesk. All services require photo identification.

Please note that ITS Helpdesk cannot offer any tutoring for applications or course work; questions regarding these issues should be directed to your instructor.


Common Services

  • Account Unlock/Password Reset (LAN, UMICH, and Banner)
  • Assistance with Installation of Supported Software (Office 2016/365, Windows Defender, Sophos Anti-virus)
  • University Email/Webmail Setup
  • VPN Setup
  • Wireless Setup for Windows 8, Windows 10 and Mac OSX.
  • Work Tickets – Issues for university computers that cannot be resolved through the ITS Helpdesk may be transferred to the ITS Desktop Computing Services unit to have a representative fix the computer issue in person.

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