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Cisco Voicemail Services

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Intended Audience

This Quicknote is intended for current faculty and staff who use the voicemail system at the university.


Having an active voicemail already established.

Cisco Voicemail Services

Below are some helpful links for the Cisco phones that are utilized on campus.

Training Material for Cisco Unity
Training Material for Cisco Finesse


New telephone service, questions about Cisco Unity voicemail, contact centers or Cisco Finesse, as well as changes to existing telephone services or individual technical difficulties (static, etc.) should be reported directly to the ITS Infrastructure - Ann Arbor Telecommunications Analysts by navigating to the link here or by contacting them at 734-763-2000. Campus-wide outages should be reported to the ITS Helpdesk at (810) 762-3123.

If you have any questions or experience any issues with this Quicknote please visit or contact the ITS Helpdesk for assistance.

Location: 206 Murchie Science Building
Phone#: (810)-762-3123 (option 1)

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