Blue Jeans Videoconferencing

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BlueJeans Video Conferencing, a new videoconferencing service offered by ITS and BlueJeans Network, allows you to be able to connect with collaborators and meeting attendees from across the world without worrying about compatibility of software and hardware platforms and devices.

BlueJeans is a cloud-based solution that delivers high-quality telepresence videoconferencing, content sharing, and real-time video sharing. BlueJeans is available free-of-charge to all faculty and staff members at U-M Ann Arbor, Dearborn, and Flint, without the hassle of setting up yet another account and password.

Intended Audience

This Quicknote is intended for current faculty and staff who would like to know more about using BlueJeans for videoconferencing.

Requirements

To follow this Quicknote, you must be currently affiliated with the University and have access to a University computing account.

BlueJeans Features

The service makes communication and collaboration easy in situations where everyone cannot be in the same physical space, making it ideal for large meetings that wouldn't work in a traditional conference room, collaboration between different buildings or campuses, or remote interview sessions of prospective applicants. Here are additional BlueJeans features:

  • A BlueJeans user account is needed to schedule, host, or moderate a meeting, but it is not needed to attend or participate in a meeting. That means your meeting participants do not need to set up an account, unlike free options such as Google Hangouts.
  • Participants are not limited by the proprietary program or hardware they have available, unlike many videoconferencing systems. Meeting participants can join from a variety of devices, including telephone (voice-only), smartphone, tablet, laptop, or video telepresence systems.
  • Up to 150 different devices and endpoints can connect and contribute to a single meeting. For comparison, Google Hangouts is able to support 10-15 endpoints.
  • BlueJeans provides one-click recording of your meetings, so that they may be shared with attendees who were unable to make it, get archived for your records, etc.
  • The service is able to easily switch between content sources, allowing you to display your camera for a traditional Skype or Hangouts-like experience, display the content on your screen to display a presentation, or even play a prepared video directly in BlueJeans.

Additional Information

Additional functionalities include: sharing high-resolution documents, images, and videos; one-click recording, sharing, and downloading of your meeting; end-to-end encrypted meetings, and live text-based chat when a camera/microphone is not available.

To learn more about the service and how to register for a BlueJeans account, visit the UM-Ann Arbor information page on the BlueJeans Videoconferencing service: http://its.umich.edu/communication/videoconferencing/blue-jeans/.

Information about the use of Sensitive Data with BlueJeans technology is available in the Safe Computing Sensitive Data Guide: https://www.safecomputing.umich.edu/dataguide/?q=node/181.

Learn how others are using BlueJeans to connect and collaborate around the world in the recently published Record article: "ITS offering new easy-to-use videoconferencing service".

Troubleshooting

If you have any questions or concerns regarding BlueJeans, please contact Ann Arbor ITS for assistance.

Phone#: (734) 764-4357
Email: 4HELP@umich.edu

Alternatively, visit the links below for more information about using BlueJeans, the BlueJeans Support Center, and the current BlueJeans Network Status.

UM-AA BlueJeans Documentation
UM-AA BlueJeans FAQ
BlueJeans Support Center
BlueJeans Network Status

If you have any questions or experience any issues with this Quicknote, please visit or contact the ITS Helpdesk for assistance.

Locations: 206 Murchie Science Building or 3174 William S. White Building
Phone#: (810) 762-3123 (option 1)
Email: flint.its.support@umich.edu


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